The easiest and fastest way to get any kind of help is with AskMyGP.  It saves us time too, so please help us to help you.

AskMyGP is available to use Monday - Friday. The service is turned on at 7am and closes at 4pm. 

(Please Note: At times demand can outweigh capacity.  In such instances, the AskMyGP service will be closed to new requests).

To ensure patients are getting the safest level of care, some routine requests may be deferred to a different working day to ensure urgent cases can be managed on the same day

Although you can name a GP that you wish to see, if that GP is particularly busy another GP may contact you instead. Additionally, AskMyGP gives you the option of how you wish to be contacted, (e.g. message, telephone or face to face appointment).  However, the GP may decide it is necessary to contact you in a different way to what you have requested. 

Face-to-face appointments are available to all patients where there is a clinical need. You may be asked to first discuss your concerns over the telephone or online with a member of the clinical team to assess what would be most appropriate for you and which practice member would best provide it. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01780 410205, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• Use AskMyGP
• phone us on 01780 410205, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Referrals - Please read before asking your GP for a referral

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Please note you are unable to book practice nurse appointments online. You will need to call the surgery to book.

Enhanced Access Appointments

Click here for information

Our urgent treatment centres are at the following locations: 

Grantham and District Hospital

Stamford GP Out of Hours Service :: Lincolnshire Community Health Services NHS Trust

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01780 410 205, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.  In this respect, if you do need a home visit, you can request one via AskMyGP.

You may only request a home visit if you are housebound or are too ill to visit the practice.  Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.  Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP.  You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

This is a teaching Practice and we have GP Trainees attached to the General Practice as part of their training.  

They are qualified doctors with several years of clinical experience and are fully registered with the General Medical Council (GMC).

Each Trainee will always be supervised by one of our regular GPs.  One of the regular GPs will be available for immediate advice if needed.