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Are you an unpaid carer?


Do you do any of the following for a loved one, parent, family member, neighbour or friend?


Transport


Pay Bills


Cleaning


Gardening


Emotional support


Washing and dressing


Shopping


Organise medicines and medical visits


Cooking


If so, then you are a carer and are entitled to support to help you in your caring role. This can include 1 to 1 advice, support groups with other carers, training, and help with costs.


Here at Glenside Country Practice we are committed to making sure carers are given the chance to obtain any support they feel they need, be it simply information and advice to emotional support and benefits.


If you would like to know more, the Practice has 2 Carer Champions, 1 at each of our sites – Michelle at Corby Glen and Dawn at Castle Bytham - who can give you further information, or you can call the Lincolnshire Carers Service at the County Council Customer Service Centre (CSC) on:


01522 782224 –   Adult Carers 18+


01522 553275 –   Young Carers


Both numbers are available Monday to Friday 8am – 6pm


Carers FIRST is an organisation which offers emotional and practical support to carers, and after your initial contact with CSC you can be referred onto them for further assistance.


It is important to know that you, as a carer, can have the support you need.


IF YOU LOOK AFTER SOMEONE, WHO LOOKS AFTER YOU?

Complaints

PRACTICE COMPLAINTS PROCEDURE  

If you have a complaint or concern about the service you have received from the Doctors or any of the staff working in the practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.

WHAT WE SHALL DO
We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you first raised it with us. We shall then be in a position to offer you an explanation or a meeting with the people involved.

When we look into your complaint we shall aim to : 

  • Find out what happened and what went wrong.
  • Make it possible for you to discuss the problem with those concerned, if you would like this.
    • Make sure you receive an apology, where this is appropriate.
    • Identify what we can do to make sure the problem doesn't happen again.

    COMPLAINING ON BEHALF OF SOMEONE
     Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

    HOW TO COMPLAIN

    We hope that most problems can be sorted out easily and quickly at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
    • Within 12 months of the incident that caused the problem OR
    • Within12 months of becoming aware that you need to make a complaint. 
    Complaints should be addressed to Lee Kempton, Practice Manager. It will be a great help if you are as specific as possible about your complaint.

    COMPLAINING TO NHS ENGLAND 
    We hope that you will use our practice complaints procedure if you have a problem. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.   If you feel you cannot raise your complaint with us, you should contact NHS England, who are the Commissioner of GP services in England.  They can be contacted on 0300 311 2233 or in writing at  PO Box 16738, Redditch. B97 9PT

    POhWER -NHS Complaints Advocacy Service
     
    POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
     
    POhWER can be contacted in the following ways:-
     
    Website: www.pohwer.net/in-your-area/where-you-live/Lincolnshire
     
    Telephone: 0300 200 0084
     
    Email: pohwer@pohwer.net


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