The Administrative team are responsible for ensuring referrals are processed in a timely manner, they also deal with the enormous amount of paperwork generated on a daily basis, they provide essential liaison between patients and hospitals and other healthcare providers.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make the most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and dealing with patient records.