The easiest and fastest way to get any kind of help is with AskMyGP.  It saves us time too, so please help us to help you.

AskMyGP is available to use Monday - Friday. The service is turned on at 7am and closes at 4pm. 

(Please Note: At times demand can outweigh capacity.  In such instances, the AskMyGP service will be closed to new requests).

To ensure patients are getting the safest level of care, some routine requests may be deferred to a different working day to ensure urgent cases can be managed on the same day

Although you can name a GP that you wish to see, if that GP is particularly busy another GP may contact you instead. Additionally, AskMyGP gives you the option of how you wish to be contacted, (e.g. message, telephone or face to face appointment).  However, the GP may decide it is necessary to contact you in a different way to what you have requested. 

Face-to-face appointments are available to all patients where there is a clinical need. You may be asked to first discuss your concerns over the telephone or online with a member of the clinical team to assess what would be most appropriate for you and which practice member would best provide it. 

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account/App or SystmOnline You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register